FINANCIAL MANAGEMENT COURSE OUTLINE

Purpose:

The Financial Management (FM) module is designed to provide learners with the financial management tools necessary to support decision-making. The focus is on understanding the role of financial management within an organisational context and developing a broad range of financial skills. These skills are of particular relevance to the roles of enabler and innovator and business partner.

Course Outcomes

• 1. Show understanding on the role of financial management and the economic environment in which organisations operate
• 2. show understanding on the relationship between the production volume, costs and turnover in an enterprise.
• 3. Demonstrate knowledge on the calculations of the present value of a future cash flow, the net present value and internal rate of return
• 4. Show knowledge on the financial planning in the enterprise
• 5. Demonstrate knowledge on the decision-making selection criteria that correspond to the
primary objective of the enterprise
• 6. Show understanding of the principles of basic accounting
• 7. Demonstrate knowledge on the budget cycle
• 8. Show knowledge on different types of taxes

COURSE CONTENT

• 1. Introduction to Financial Management
• Role of Financial management
• Legal Forms of Business Organization
• Business Ethics
• 2. Costs, Break-Even Analysis And Price Determination
• Costs
• Break-Even Analysis
• Price determination
• Influence of inflation
• 3. Time Value Of Money
• Future value of money
• Present value of an unequal series (cash-flow)
• 4. Financial Planning In The Enterprise
• Capital needs of an Enterprise
• The capital structure
• 5. The Investment Decision
• Investment in long-term assets and capital projects
• Investment in working capital
• 6. Financial Statement Analysis
• The flow of information
• Income statement
• Balance sheet
• Analysis of financial statement
• 7. Budget and budgetary control
• 8. Aspects of taxation

Target Population:

Sales and Marketing Executives, Project Professionals, Internal Auditors , Any Non-financial Professionals who are required to read, interpret, and contribute to business financial reports , Senior Professionals of manufacturing, marketing, engineering Human Resources Professionals, Legal Professionals, Executive Professionals who are involved with development of long-term customers, suppliers, outsourcing partners, and other global strategic alliances , Consultants who work with professionals and executives, to support improvements to, operational and financial processes

ANTI-MONEY LAUNDERING & COUNTER FINANCING OF TERRORISM TRAINING

RATIONALE AND PURPOSE

An effective anti-money laundering program is essential to combatting financial crime and managing new risks arising from the dark web and cryptocurrency. Aligning AML training with monitoring systems and other controls and procedures helps ensure that employees can recognize and report signs of this global crime.

Outcomes:

• 1 Demonstrate a thorough understanding of all critical areas of anti-money laundering, including regulation, compliance, process and policy
• 2 Apply knowledge on ways to track transactions and detect possible areas or activities of money laundering.
• 3 Demonstrate knowledge in risks involved in financial institution

COURSE CONTENT

• 1. Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD) Procedures
• Section 16 (1) (a) and (b) of the FI Act 2022 & FI Regulation 2022 Regulation 4.
• Identification of a customer under Section 20 of the FI Act 2022 and Regulation 6
• Section 21(1) (a) of the FI Act 2022 & Regulation 11(1).
• 1.1 Suspicious Transaction Reporting(STR) & Cash Transaction Reporting (CTR)
• FI Act Regulation 20 (1) and (2)
• 1.2 Transaction Monitoring & Procedures
• 1.3 Procedures for Identifying & Monitoring Complex, Unusual & High Risk Transactions
• 2. Customer Files & Record Keeping
• Section 31 of the FI Act 2022 to keep records:
• 2.1 AML/CFT & P Policies & Procedures
• In terms of section 14 (1) (e) of the FI Act 2022 Regulation 17 (1)
• 2.2 Current AML/CFT & P legislature
• 2.3 UNSC Sanctioned Lists
• 2.4 Identification of Prominent Influential Person (PIP) Section 2 of the FI Act 2022
• 3. Types of Risks Involved in Micro-Lending Business:
• Governance
• Geographic
• Transaction & Delivery
• Product & Service
• Clients/Customer Type
• Size and Complexity
• 3.1 Risk Assessment:
• Purpose of Risk assessment
• How to conduct Risk Assessment
• 3.2 Compliance Officer
• Duties of Compliance Officer
• Who should be a compliance officer

Target Population:

Senior Management, compliance professionals, auditors, consultants, accountants and staff within regulated financial sectors

CUSTOMER CARE SERVICE COURSE OUTLINE

RATIONALE AND PURPOSE

Customer service training is the coaching that employees receive with the goal of improving support and satisfaction among customers. A strong customer service training program includes exercises for improving interpersonal communication, product knowledge, conflict resolution, crisis management, and more.

Outcomes:

• Demonstrate knowledge of the basic understanding of customer care
• Demonstrate knowledge of effective communication skills
• Demonstrate understanding of customers and their expectations
• Show understanding of how to communicate with customers

COURSE CONTENT

• 1 Introduction to Customer Care Service
• What Is Customer Service?
• Developing a Customer-Centric Mindset
• Who Are Your Customers?
• Internal Customers
• External Customers
• When & Where Does Customer Service Take Place? _ The Need For Customer Service
• 2 Communication Skills
• Developing Effective Communication Skills
• Presenting a Professional Image
• Non-verbal Communication Skills
• Body Language
• 3 Knowing your Customer
• Customer Expectations
• Assertive Working Style
• Results-Oriented
• Analytical–Details-Oriented
• Calming Upset Customers
• What Makes Customers Upset?
• Avoiding Upsets _ What Can You Do To Avoid Upsets?
• Key Steps to Calming Upset customers
• 4 Developing Service Excellence Culture
• The developing mindset among the team
• Increasing employee engagement through leadership
• Prioritizing on building customer relationships
• Creating accountability team

Target Population:

Inventory, stock, supply chain, logistics, warehouse and distribution professionals, project managers, finance staff, operational staff, government officials

INVENTORY MANAGEMENT COURSE OUTLINE

Purpose:

The learner will gain understanding of essential terminology, concepts, and strategies related to demand management, procurement and supplier planning, material requirements planning, capacity requirements planning, sales and operations planning, master scheduling, performance measurements, supplier relationships, quality control, and continuous improvement

Course Objectives

By the end of today, you will be able to:

• Understand terms that are frequently used in warehouse management
• Identify the goals and objectives of inventory management, and measure your process against these goals
• Calculate safety stock, reorder points, and order quantities
• Evaluate inventory management systems
• Identify the parts of the inventory cycle
• Better maintain inventory accuracy

COURSE CONTENT

What You Will Cover:

• What is inventory?
• Types of inventory
• Key players
• Setting up the warehouse
• What makes a good inventory management system?
• The warehouse inventory cycle
• Identifying demand
• Validating inventory
• The put-away and receiving process
• Maintaining inventory accuracy
• The outbound process
• Industry trends

Target Population:

Inventory, stock, supply chain, logistics, warehouse and distribution professionals, project managers, finance staff, operational staff, government officials

LEADERSHIPS SKILLS COURSE OUTLINE

Course Overview

Supervisors represent an important force in the Botswana economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.

Objectives

During this workshop, you will:

• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style and techniques for maximizing that style.
• Develop more flexibility to use other leadership styles.
• Search for ways to overcome communication barriers.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

“Management is about persuading people to do things they don’t want to do, while leadership is about inspiring people to do things they never thought they could.”

Steve Jobs, Co-founder of Apple Computers

Table of Contents

• Chapter One: Manage Your Time and Your Energy
• 1.1. Time Management
• 1.2. Left Brain And Right Brain
• 1.2.1. Larks And Owls
• Chapter Two: What Makes a Good Leader?
• 2.1. About Leadership
• 2.2. About The Situational Leadership Model
• 2.3. Situational Leader Effectiveness and Adaptability Scoring
• 2.4. Your Leadership Style Adaptability
• 2.5. Additional Information about Leadership Profiles
• Chapter Three: Communication as a Leadership Tool
• 3.1. What is Communication?
• 3.1.1. The Elements of Communication
• Chapter Four: The Commitment Curve
• 4.1. The Big Picture
• 4.2. Stages of the Curve
• 4.3. What Can Be Done To Bridge The Commitment Gap?
• Chapter Five: Employee Development Models
• 5.1. The Coaching Model
• 5.2. The Dialogue Model
• 5.2.1. ‘I’ Messages
• 5.2.2. Consequences and Benefits
• Chapter Six: Dealing with Conflict and Difficult Issues
• 6.1. Reflection
• 6.2. Seven Steps to Ironing Things Out
• Chapter Seven: What Successful Leaders Do
• 7.1. Secrets to Success
• 7.2. A Personal Action Plan

Target population:

Current leaders, Managers, Team leaders, Supervisors, Female Executives, who would like to develop their leadership skills , Corporate Groups who would like to increase their sales, Line managers, Management Professionals and Aspiring leaders

TEAM BUILDING COURSE OUTLINE

COURSE OVERVIEW

Team Building course assist I developing forward looking teams. This will help in building a better relationships, optimize the performance of individuals in the team and improve business productivity

Objectives

• Show Understanding Of The Impact Of Effective Contribution On The Team Productivity
• Demonstrate Understanding Of The Stages Of Team Development
• Show Understanding Of The Cycle Of Success
• Demonstrate Knowledge On Handling Differences In The Team
• Demonstrate Knowledge On How To Solve Problems As A Team
• Show Knowledge On Managing The Attitude Of Self

CONTENT

• Characteristics of a team
• Stages of team development
• Understanding the cycle of success
• Relationship building and performance management
• Team management
• Self-motivation

EMOTIONAL INTELLIGENCE COURSE OUTLINE

Purpose:

Companies who nominate their leaders, managers and employees to participate in this Emotional Intelligence Training Program can benefit in the following ways:

• More balanced team members as a result of improved leadership skills
• Fewer conflicts
• Enhanced self-control resulting in better productivity
• Fewer interpersonal challenges, grievances and complaints between team members
• Performance issues can be managed easily due to self-awareness
• Motivated work environment

Outcomes

• 1 Show Basic Understanding Of Emotional Intelligence
• 2 Demonstrate Knowledge On Different Skills In Emotional Intelligence
• 3 Demonstrate Understanding On Communication Skills
• 4 Demonstrate Understanding On Emotions And How To Manage Them In The Workplace

CONTENT

• 1 WHAT IS EMOTIONAL INTELLIGENCE
• Benefits of EI
• Understand the difference between Trait EI and ability EI
• 5 Dimensions of Trait EI
• i Model Self-Awareness (SA)
• ii Managing Emotions (ME)
• iii Motivation (M)
• iv Empathy (E)
• v Social Skills (SS)
• Determine your Emotional Quality EQ.
• 2 FOUR SKILLS IN EMOTIONAL INTELLIGENCE
• How to accurately perceive emotions
• Use emotions to facilitate thinking
• Understand emotional meanings
• Manage emotions
• 3 COMMUNICATION SKILLS
• Focused listening
• Asking questions
• Communicating with flexibility and authenticity
• Body language
• The signals you send others
• 4 SOCIAL MANAGEMENT AND RESPONSIBILITY
• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Articulate your Emotions Using Language
• Disagreeing Constructively

Target Population:

Current leaders, Managers, Team leaders, Supervisors and Trainers, Head of Department, Business Heads and All aspiring leaders